We appreciate your business and support. Each order is prepared with the same care and
attention we devote to our garments.
• Carriers & Tracking: Orders set sail within 1–2 business days via UPS or USPS. If
shipping to PO Box, USPS will be used. Once your order is shipped, you will receive an email
confirmation with tracking number.
• Free Ground Shipping: 3–5 business days via UPS or USPS.
• Expedited Shipping: If you need your order sooner, expediated shipping is available with
real time rates at checkout.
INTERNATIONAL SHIPPING
• Flat rate fee of $35 is applied at checkout for all international orders.
• All duties, taxes, and import fees are the responsibility of the customer.
RETURNS & EXCHANGES
We’re committed to 100% satisfaction guaranteed, so please let us know how we can help.
Should you wish to return or exchange an item, we are here to assist.
• Eligibility: Returns and exchanges accepted within 14 days of delivery. All products
must be in pristine condition — unworn, unwashed, unaltered, and with all original labels
attached. Items showing signs of wear, alterations, or damage will not be accepted.
• Refunds: Refunds are issued to the original form of payment within 5–7 business days
of our receiving your return.
• Return Procedure: Follow prompts on our Return Portal to get started.
• Customer Costs: At checkout, you can opt in for $2.98 return shipping insurance that
covers the cost of returns & unlimited exchanges. If you choose not to opt-in, you are
responsible for return shipping. You can purchase and print labels via our return portal.
CLIENT SERVICES
We’re here to help. Our team is available Monday-Friday 9am-6pm CST. Email us at
hello@jackdonnelly.com or text us at 770-855-5719.
